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We at Godavari Fresh Frozen Sea Food Business take pride in the quality of our products and services. If for any reason you are not satisfied with your purchase, we are happy to assist you with a return or exchange.
Eligibility for Return:
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused and in the same condition as received.
The product must be returned within 24 hours of delivery.
The product must be accompanied by the original packaging, invoice, and any other accessories that were included.
Any product that has been tampered with, damaged, or altered will not be eligible for return.
Process for Return:
To initiate a return, please contact our customer service team within 24 hours of receiving the product. You can do this by sending an email to [insert email address] or calling us at [insert phone number]. Our customer service team will guide you through the return process and provide you with a Return Authorization Number.
Once you have received a Return Authorization Number, please pack the product securely and send it back to us using a reliable courier service. Please include the Return Authorization Number on the package.
If your return meets the eligibility criteria mentioned above, we will process your refund within 7 working days of receiving the product. The refund will be processed through the same mode of payment used for the purchase. Please note that the refund amount will be for the product price only and will not include any shipping charges.
If you wish to exchange your product for another product, please contact our customer service team within 24 hours of receiving the product. You can do this by sending an email to email@example.com or calling us at 9440656991. Our customer service team will guide you through the exchange process.
Once we receive the product you wish to exchange, we will dispatch the replacement product to you. Any price difference between the products will be adjusted through the same mode of payment used for the purchase.
We reserve the right to refuse any returns that do not meet the eligibility criteria mentioned above.